Pathfinder
A couple of years ago we set out on a journey to create consumer grade enterprise applications.
Since then we have completely changed the way our call center agents work and we have opened up tech support to a whole new generation of experts.
It used to be that you had to be in a call center with a headset and phone to support the Soluto customers. Nowadays our Anywhere Experts can work from home or in a cafe in between classes. This would never be possible with the typical, off the shelf enterprise CRM software. Our users needed a customized solution that worked for them and didn't require the user to be a system integrator.
Pathfinder was the first product that we launched that combined a deeply user centered approach with a modular application architecture. This allows us to serve specific features and functionality differently depending on user type and what device they are on.
“Pathfinder has completely changed the game for us. Before we had to wade through screen after screen of stuff we didn’t need. Now I can go to one place and it’s all there.”
